Scope
This Policy applies to personal information collected from:
- Users of our website and Services (account holders, communication participants)
- Job applicants via our website
It does not apply to information collected by third-party websites or services accessible via our website, nor does it cover data collected from PROENR Technologies employees, directors, or representatives.
1- Consent
We require your clear, free, and informed consent for specific purposes before collecting, using, or disclosing your personal information. Consent may be explicit (given verbally, in writing, or electronically) or implied through the use of our Services. You may withdraw consent at any time, which may affect your ability to access certain Services.
2- What we Collect
VOIP.IT collects only the information necessary to provide, manage, and improve our Services, including:
- Identification: Full name, address, phone number, email, IP address, and identification documents;
- Payment Information: Billing address, transaction history, related payment details;
- Business Information: Records of services purchased/considered, consumption patterns;
- Service Usage: phone number(s) associated with the Service, preferences, call content and metadata (history, duration, recipients, status);
- Technical Information: Device type/identifier, OS version, interactions with website and advertisements;
- Other Information Provided: Customer service inquiries, complaints, emails, and job application details.
We may also collect personal information indirectly from third parties, automated means (e.g., cookies), or publicly available sources.
3- Cookie Use
Our website uses cookies to optimize your experience, analyze trends, and personalize content. Cookies can be:
- Necessary
- Functional
- Performance
- Analytical (including Google Analytics)
- Advertising or Social Media
You can adjust preferences via the consent management tool on our website.
4- Purpose of Collection
VOIP.IT may use your personal information for:
- Identifying users and providing services
- Personalizing website and service experience
- Handling customer communications, support, and complaints
- Improving services, research & development
- Employment recruitment and assessment
- Security, fraud prevention, and compliance
- Business relationship management
- Marketing service updates and promotions
- Legal proceedings and regulatory compliance
We may compile and use anonymized statistics; anonymized information is owned solely by VOIP.IT.
5- Sensitive Information
We do not require sensitive personal information for service use. If you voluntarily provide such data (e.g., health, biometric, belief, or financial status), you consent to its handling per this Policy, including potential international disclosures necessary for service delivery.
6- Disclosure
We do not sell or rent your personal information. We may share your information with:
- Agents, service providers, consultants, or other partners (under strict confidentiality and for service administration only)
- Third-party telecom providers (for communications delivery)
- Government agencies or regulatory authorities (where required by law)
- Parties to a business transaction involving our company assets
Disclosures are limited to necessary minimum information and may include data transfer outside your province/country, with equivalent protection standards ensured.
7- Security Measures
VOIP.IT implements physical, organizational, and technological safeguards, including:
- Access controls, backup systems, encryption, firewalls, password/MFA
- Employee training on privacy standards
No method of transmission or storage is completely secure; we disclose incidents to authorities and affected individuals as required.
8- Data Retention & Accuracy
We retain personal data only as long as needed for its intended use, to comply with obligations, or to protect legitimate interests. Data is destroyed or anonymized after purpose fulfillment unless further retention is legally required.
We take steps to ensure accuracy and request you notify us of changes. You have rights to access, rectify, or erase your data, including the right to information about automated decision-making.
9- Rights Under GDPR & EEA
If located in the EU/EEA, you have rights to:
- Erasure (“Right to be Forgotten”)
- Access and rectification of your information
- Know about automated individual decision-making
- Lodge complaints or request data portability
Requests should be made in writing to our Privacy Officer (details below).
10- Contact Information
For questions, access, rectification, complaints, or more information:
Attention of Privacy Officer
Address: 22 King Street South, Suite 300, Waterloo, Ontario N2J 1N8 Canada
Email: [email protected]
All questions or concerns regarding this Policy or about the collection, use, or disclosure of your personal information, including requests for access or rectification, must be made in writing and addressed to the Privacy Officer.
11- Changes to This Policy
We reserve the right to amend this Policy at any time; updated versions will be posted on our website and may be notified to you. Continued use of Services after changes constitutes acceptance.