1- Consent
By using our Services, you consent to the practices described in this Privacy Policy in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and relevant U.S. laws.
2- Information We Collect
We collect information to provide and improve our Services and comply with legal obligations. Types of information include:
- Personal Identifiable Information (PII): Name, address, telephone number, email, payment information, business details.
- Usage Information: Call records, duration, frequency, device identifiers, IP address, and network information.
- Account Information: Login credentials, preferences, support history.
- Communication Data: Content of calls or messages may be processed only as necessary for service provision or legal compliance (e.g., call recordings with consent or for quality assurance).
- Device and Equipment Information: Serial numbers, configuration, and status related to VoIP devices purchased or leased.
We may also collect personal information indirectly from third parties, automated means (e.g., cookies), or publicly available sources.
3- Cookie Use
Our website uses cookies to optimize your experience, analyze trends, and personalize content. Cookies can be:
Essential:
- Session & Security
- Preferences
Optional:
- Interaction History
- Advertising, Marketing or Social Media
- Analytical (including Google Analytics)
You can adjust preferences via the consent management tool on our website.
4- How We Use Your Information
Your information is used to:
- Provide, operate, and maintain the Services.
- Authenticate users and manage accounts.
- Process payments and fulfill orders.
- Improve and customize our Services.
- Business relationship management
- Marketing service updates and promotions
- Communicate important updates and customer support.
- Comply with legal, regulatory, and law enforcement requirements.
- Detect, prevent, and address fraud, security breaches, or misuse.
5- Sharing Your Information
We do not sell your personal information. We may share
- With trusted service providers and partners who support our business operations under confidentiality agreements.
- When required by law enforcement, regulatory authorities, or court orders.
- In connection with business transfers, mergers, or asset sales, subject to privacy protections.
6- Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no transmission over the internet or electronic storage method is fully secure, so absolute security cannot be guaranteed.
7- Data Retention
We retain your personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements. De-identified or aggregated data may be retained indefinitely for analytics and improving Services.
8- Your Rights and Choices
You may access, update, or correct your personal information by contacting us through the information below. You may also request deletion or restriction of your information as permitted by applicable law, subject to ongoing legal or contractual obligations.
You have the right to withdraw consent for marketing communications at any time by following the unsubscribe instructions in those messages.
9- International Transfers
As a global service provider, your information may be transferred and stored outside your country of residence. We ensure that such transfers comply with applicable privacy regulations and that your data remains protected.
10- Children’s Privacy
Per Article 3 (Eligibility) of the Terms of Service, you must be at least 18 years old and legally capable of entering into a binding agreement to subscribe to or use VoIP.IT Services. We do not knowingly collect personal information from children without parental approval.
11- Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated policies will be posted on our website with the revised effective date.
12- Contact Us
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated policies will be posted on our website with the revised effective date.
For questions or concerns about this Privacy Policy or your personal information, please contact:
PROENR Technologies Inc. (VoIP.IT)
Email: [email protected]
Phone: +1 226 647-4744
Address: 22 King Street South,
Suite 300
Waterloo, Ontario N2J 1N8
Canada